BANKER
I an an enthusiastic and dedicated Accountant graduate with over {5years} experience in thebanking industry and Masters in banking and finance.Extremely organized with the ability to work both independently of own initiative or aspart of a successful team, demonstrating the motivation and multi-tasking abilitiesrequired to meet demanding deadlines while maintaining the highest of standards.Combines a professional and confident approach with excellent interpersonal skills andcan communicate concisely at all levels.
Effectively managed and supervised the cash center with staff strength of 13 people.
• Performed end-of-day balancing to ensure cash/cheques are posted correctly and
appropriate accounts balanced.
• Managed daily cash levels/ limits in the vault and ensured cash requirements are
met. This helped reduce insurance on cash from 10% to 7%.
• Ensured adherence to all control procedures relating to cash movement
Handled sensitive and confidential information such as enquiry on clients’ account
details, account opening forms which contained personal information.
• Provided training and support for customer service officers on the team.
• Maintained a clear desk policy to ensure that clients’ file are secured and not let out
where a third party could easily view it including ensuring the file room where
confidential information was stored was locked at all times and only accessed by
authorized personnel.
• Devised and maintained an extensive filing system to ensure faster retrieval of
clients’ files.
• Carried out prompt investigation into complaints such as Automated teller machine
dispute, charges dispute, Account reconciliation issues as well as rendered
appropriate advice/solution. In view of this, I was able to increase the customer
retention rate from 80% to 95%.
• Reviewed all account opening documents and profile appropriate account opening
for customers.
• Ensured compliance with process manuals and effective implementation of the
customer service charter.
• Executed platform sales of the bank’s products and migrated customers to alternate
channel (internet banking, mobile banking, POS etc.-channel migration
• Edited and proof read all outgoing electronic mails for the unit. Mails are reviewed
for content, style and spelling/grammar accuracy.
Receive and manage inquiries from prospective customers with respect to various
investment products offered by the bank.
• Train new incumbents and/or support staff on procedures and guidelines to ensure
transfer of knowledge and consistency in operational process.
• Coordinates, assign, review and authorize work of support staff with staff strength of
10 people.
• Analyze, review and approve or reject loan and credit applications in accordance
with authorized limits
• Resolve work-related problems and prepare and submit progress and other reports
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• Investigate complaints received from customers and proffer solution/advice as
required.
• Ensure timely rendition of all transactional activities report (daily, monthly and
quarterly basis) to aid management decision.
• Liaison between team members ensure proper communication and reporting
practices are applied consistently on transactions. When any inconsistency is
identified, I work with the team member(s) to identify gaps and provide the
supporting document (policy manual) necessary to ensure that the correct
practice(s) is applied.
