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Lalaine Espanol

Customer Service Specialist

Skills and tools

Good with Kids
communication skills
Flexibility

Education

2006 -2008
Diploma in Hotel And Restaurant Management
Montessori Professional College of San Pablo City Laguna

Work Experience

-February 2019
Global IT Service Desk Analyst (Technical Support)
IBM

As a Technical Support my duties and responsibilities are as follows:

- Provided basic technical support resolving issues 

- Built strong relationships with customers through positive attitude andattentive response 

- Greeted clients and guests professionally and courteously to cultivate andmaintain welcoming atmosphere 

- Resolved complaints and issues of customers 

- Filling out request forms of customers 

- Completing verification steps via phone.

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