Dedicated professional with 6+ years of experience in working with/handling several teams in the customer operations department. Expertise in customer loyalty, satisfaction, relationship and value management, instilling a shared, enthusiastic commitment to customer service as a key driver of company goal-attainment. Leads by example and ensures the execution of all company operations policies. Outstanding ability to work with customers and staff, developing mutually respectful relationships.
m.sc International Business in view
Recruits,trains and deploy leaders across every strata of leadership.· · · · · Plans,in conjunction with other staff, appreciation events such as volunteerappreciation dinners, and other recognition efforts.
· · · Managing team performance and progress. Shared continual responsibility for deciding how to manage team members, ensuring calls/emails are handled efficiently and effectively.
Providing support in the implementation of the standard operatingprocedure for all itemized process activities in the business developmentdepartment· · · Providing support to the Business Development Manager in carryingout a minimum of two industry reviews that will provide vital information forcompany’s strategic positioning
