I am a 26 years old Nigerian. I am from the south eastern Nigeria (Anambra). I have two sisters and 2 brothers whom I love so much. I graduated with a second class lower from the University of Nigeria, Nsukka. I studied Nutrition and Dietetics. I have worked for about 3 years of my life, hence I have gathered experience in Customer Service and Sales.
My skills include Tech Savvy
Courteous demeanor
Attentiveness and patience
Energetic work attitude
Proficiency in Microsoft Office
Customer service orientation
Adaptability, Stress tolerance and initiative
Managing the distributor warehouse in the system Ensures accurate record of stock receipts, back loaded and depleted in the system Stock taking Daily allocation of stock to all SFA users before 9am and End-of-Day stock reconciliation. Notes stock variances at SKU level and sends reports accordingly Office System management Ensures all DMS tools are in good working condition
Improved office efficiency and Customer service Reduced office queue time by delivering efficient online and telephone response to clients inquiry Maintained client relationship by contacting clients who have appointment and provided reminders Maintained and kept records of all state members of the institute Managed all office account and deliveries
Designed seasonal sales promotions that increased in-store sales by 60 percent in 1 month Exceeded the company’s target of 50 product units per month for sales and up-sells for 2 consecutive months through a conscious development of my product knowledge and customers’ desires. Improved profit by 25 percent by catching errors, following up on missed payments, and fixing typographical mistakes. Assumed responsibility of providing new employees with training and orientation
Awarded with Excellence Service Recognition Competently managed a busy 58-line phone system and maintained an outstanding front office standard by relentlessly marketing hotel facilities to clientele Increased customer base by 50 percent, following a series of dedicated advertisement of hotel facilities